Talk to a real person, not a chatbot.
Questions about a collection, a stain, an invoice or a bulk contract — our team covers Herts, Beds, Bucks and Cambs 24/7, 365 days a year.
Rated by the people whose laundry we collect
Read what customers across Hertfordshire, Bedfordshire, Buckinghamshire and Cambridgeshire say — then tell us how we did.
Tell us what you need
Fill in the form and the right team picks it up. If it’s about an existing booking, add your booking reference so we can look it up straight away.
Do we collect from you?
Enter your postcode to check coverage before you book.
Support & collection hours
- Messages, calls & email24/7, 365
- Collections, every day20:00–10:00
- Mon, Tue & FriAny time of day
- Returns12–24 hours later
- Other timesAsk us, we can often help
Straight to the right team
- General enquiriesinfo@laundrywish.co.uk
- Billing & invoicesaccounts@laundrywish.co.uk
- Complaintscomplaints@laundrywish.co.uk
- Partnerships & pressmarketing@laundrywish.co.uk
Where we collect
Every town and village in all four counties.
Quick answers
Most enquiries are one of these seven. If yours isn’t, the form above is the place.
Can I use my own washing products?
Yes, you can. Bag them up with your items and mention them in the booking notes when you schedule, and we'll use them for your wash.
Can I book through WhatsApp?
Yes. For more convenience, you can also schedule your booking through WhatsApp: message us on 07544 797 324 with what needs collecting and when, and we'll book it in for you.
How do I change or cancel a collection?
Sign in and open the booking in your account — you can move the collection window or cancel free of charge up to 2 hours before the driver is due. After that, message us on WhatsApp and we'll do what we can.
Something came back wrong. What now?
Tell us within 48 hours of delivery with your booking reference and a photo. We re-process the item free of charge, and if we can't put it right we'll cover it under our insured service.
Do you collect outside the postcodes listed?
Not yet. We're adding routes as demand builds, so send your postcode anyway and we'll email you when we reach you.
Can you invoice my business monthly?
Yes — commercial accounts are invoiced on agreed terms rather than paying per booking. Email accounts@laundrywish.co.uk with your volumes and we'll price it up.
What happens if items aren't collected from me?
We'll try delivery twice and keep in touch by SMS and email. Items still uncollected after 10 working days are donated to charity, in line with our Terms of Use.