Talk to a real person, not a chatbot.
Questions about a collection, a stain, an invoice or a bulk contract — our Hertfordshire team is on hand six days a week.
Tell us what you need
Fill in the form and the right team picks it up. If it’s about an existing order, add your order reference so we can look it up straight away.
Do we collect from you?
Enter your postcode to check coverage before you book.
Opening hours
- Monday – Friday8:00 – 19:00
- Saturday9:00 – 17:00
- SundayClosed
- Bank holidaysClosed
Straight to the right team
- General enquiriesinfo@laundrywish.co.uk
- Billing & invoicesaccounts@laundrywish.co.uk
- Complaintscomplaints@laundrywish.co.uk
- Partnerships & pressmarketing@laundrywish.co.uk
Where we collect
Hertfordshire · Bedfordshire · Cambridgeshire · Buckinghamshire
Quick answers
Most enquiries are one of these five. If yours isn’t, the form above is the place.
How do I change or cancel a collection?
Sign in and open the order in your account — you can move the collection window or cancel free of charge up to 2 hours before the driver is due. After that, message us on WhatsApp and we'll do what we can.
Something came back wrong. What now?
Tell us within 48 hours of delivery with your order reference and a photo. We re-process the item free of charge, and if we can't put it right we'll cover it under our insured service.
Do you collect outside the postcodes listed?
Not yet. We're adding routes as demand builds, so send your postcode anyway and we'll email you when we reach you.
Can you invoice my business monthly?
Yes — commercial accounts are invoiced on agreed terms rather than paying per order. Email accounts@laundrywish.co.uk with your volumes and we'll price it up.
What happens if items aren't collected from me?
We'll try delivery twice and keep in touch by SMS and email. Items still uncollected after 10 working days are donated to charity, in line with our Terms of Use.